Selling conditions

 
 
 
 
 
 
 
 
 
 
 
 


--> B2B PLATFORM
www.white-room.it is a b2b platform that allows you to collect product feeds from different fashion companies or merchants with their own proprietary e.commerce and redistribute them to third parties who sell the products themselves on the platform, by means of of .xml and .csv alignments.


All purchases made from our site are subject to the provisions of Legislative Decree n.185 of 22/05/1999 on distance contracts.


--> WHAT DO WE MEAN BY A DISTANCE CONTRACT:
By online purchase contract is meant the remote contract and that is the legal shop having as its object the purchase of products, stipulated between Mantra srl, hereinafter also called White-Room, with registered office in Macerata (MC) , Via Trento n ° 37; and a consumer, carried out remotely, via the telematic network, on its Website.


--> PRICES AND CURRENCY
The published prices and final invoices are in Euros.
The amount that will be charged to your credit card or current account may vary as it is based on floating exchange rates and bank fees.
Mantra invites customers to contact their banking institution to request detailed information on exchange rates and bank fees related to their transaction.
Orders are shipped from:
Mantra srl - Via Trento 37 - 62100 Macerata (MC), from Monday to Friday.
Orders placed on Friday evening, Saturday and Sunday will be processed on the following Monday


--> AVAILABLE ITEMS: IMMEDIATE SHIPPING
Orders for available products are shipped within the same day or the next business day.
In all cases, Mantra reserves the right to postpone the shipment if the order cannot be shipped for reasons of force majeure.
Please note that there may be delays in shipping during promotions and sales


--> AUTHORIZED DELIVERY
All customers who place an order establish a business relationship with Mantra and therefore undertake to accept the delivery of their package. If, for any reason, the Customer refuses delivery of the shipment or requests the return from the sender of any shipping costs, charged to Mantra, it will be deducted from any refund due to the Customer.


--> ORDER DELIVERY
Upon arrival of the goods, customers are asked to carefully inspect the package before signing proof of delivery of the shipment. If for any reason, the packaging appears to have been tampered with, Customers are asked to sign the receipt with reserve, or to refuse delivery. In the event that the delivery has been accepted with an unauthorized signature or there is evidence of tampering with the package, Customers are asked to immediately report the incident to Mantra at info@white-room.it.
If for any reason the shipment could not be successfully delivered to the address provided by the customer in the commercial contract, the package could be sent back to the sender at the customer's expense.
These amounts will be deducted from any refund due to the customer by Mantra srl.


--> ORDER PROCESSING
Once an order has been made for the items available, changes can only be made by sending an email to info@white-room.it within 2 hours of confirmation of the same. Orders placed separately will be shipped together only if confirmed within 2 hours of each other.
Mantra srl reserves the right to postpone the shipment if the order cannot be shipped for reasons of force majeure. Please note that there may be delays in shipping during promotions and sales. The right to refuse an order and / or the provision of a service to anyone at any time is at Mantra srl's sole discretion.


--> ONLINE ARTICLES AND IMAGES
Mantra srl declines all responsibility if, due to a particular configuration of the computer used by a customer or a malfunction, the colors of the products displayed on the site show slight differences compared to the original ones.
The images on www.white-room.it belong to Mantra srl and any unauthorized use of these images without the express written consent is prohibited and any violator will be prosecuted according to the law.


--> AVAILABILITY OF ITEMS
The showcases on the site reflect the actual availability of the product in color and size.
Once the order request has been received, the White Room Orders Department (Mantra srl) reserves the right to reconfirm the availability of the purchased items, the validity of the transaction by credit card and to check the details of previous transactions made by the Customer. on White Room.
In the event that the ordered items are not available, or if for some reason the order cannot be processed as requested by the Customer, the White Room order office will promptly notify the Customer.


--> RIGHT OF WITHDRAWAL:
For the regulation on the right of withdrawal on www.white-room.it go to the appropriate section.
In case of Return, the refund is made on the same payment method on which the order was made, in the case of bank transfers and cash on delivery, the user must indicate via e-mail an IBAN to which to make the transfer.


--> ISSUE OF THE DOCUMENT THAT CERTIFIES THE PURCHASE:
We would like to point out that we only sell to private individuals, NO SALES TO COMPANIES, VAT NUMBERS. Given the online traceability of all transactions, by law we are not obliged to issue a receipt, receipt or tax invoice - we adopt the Electronic Correspondence system. Mantra srl on request undertakes to issue an invalid receipt for tax purposes that certifies the purchase by the Consumer. This receipt will be sent only by e-mail.


--> WARRANTY ON PRODUCTS:
In the event that the product has manufacturing defects (such as defective stains, buttons or zips, badly stitched seams, ...) Mantra srl is obliged to apply the same conditions as provided for by the right of withdrawal. All those products that have details (fraying, tearing, non-uniform washing, etc ...) that are part of the product and that make it its peculiarity do not fall into the category of manufacturing defects. If the product arrives to the customer in a state of damage caused by shipping, Mantra srl assumes no responsibility in this regard, as the packaging made by it falls within the provisions provided by the express courier.


--> REPLACEMENT OF ITEM FOR SHIPPING ERROR:
The procedure for replacing products for a shipping error can be activated when a product other than the one the customer has ordered and, therefore, not present in his order, was incorrectly shipped by Mantra srl.
The procedure can be activated within 7 calendar days from the delivery date of the goods, the activation of the service can be carried out by sending an e-mail with the subject of "incorrect shipment" to our e-mail address info @ white-room .it
Before activating this service, it is advisable to compare what has arrived with the technical description of the article on our site, where you can view a detailed photo of each article and its main technical characteristics. Shipping costs are borne by Mantra srl. The item must be sent back in the state in which it was delivered, therefore without signs and writings of any kind on the packaging and without having been in any way opened or used; using a rigid box and a special packaging that protects it from damage during transport. The opening of the package will be allowed, insofar as indispensable, only in the case in which the packaging does not allow the verification of the ordered product compared to the one delivered. In the event that the item on your purchase invoice is no longer available, you will be contacted by us who will undertake to issue a credit note paid to your bank account or paypal or other. The amount of any credit note will be calculated taking into account any discounts and promotions on the purchase invoice.


--> LEGAL TERMS
This notice contains the legal terms and conditions governing the White-Room site.
By accessing the website www.white-room.it, users undertake to accept and agree to comply with all the conditions contained in this declaration. White Room reserves the right to ask Users who do not accept or do not intend to comply with these terms, to refrain from using the White Room website. Access to the site and related services is intended for personal use only. The visualization of the White Room website provides customers with information on the products offered together with the possibility of purchasing them.


--> COPYRIGHT & TRADEMARK
Mantra srl owns the White Room website and its contents. This includes documentation, images, fonts, design, music, software, codes and format scripts. The material contained in White Room is protected by copyright. Reproduction, modification, transmission, re-publication and / or re-distribution to third parties for commercial purposes is strictly prohibited without written consent.
Mantra srl does not allow the use of the contents of the website or of the brands present, for any purpose other than that mentioned above.


--> CUSTOMER REQUIREMENTS
To place orders, White Room customers must:
Be at least 18 years old
Have the necessary requirements to be able to enter into legally binding contracts
Have a valid email address
Have a valid credit card for payment, a bank account or a PayPal account.


--> DISCLAIMER OF LIABILITY
Mantra srl ​​publishes information on its White Room website to provide a service to users, but declines all responsibility for the possibility of any technical inaccuracies and / or typographical errors. Once brought to the attention, Mantra srl ​​will perform immediate correction. Mantra srl ​​also reserves the right to make corrections and changes to the site, if necessary, without giving any notice. Mantra srl ​​does not offer any guarantee that the information published on its site is in compliance with the laws of the competent jurisdiction for the user. White Room is a website protected according to international Internet standards. If used correctly, users can be reassured of not encountering viruses. However, Mantra srl ​​declines all responsibility for any problems, damages, viruses or risks that the user may incur during the improper use of the website and declines all responsibility for any anomalies in the functioning of the website for the deactivation of "cookies" in the user's browser. Users must accept the terms and conditions of this legal notice, and must be sure to visit these pages periodically for updates, changes and corrections. Mantra srl ​​reserves the right to modify the terms and conditions contained in this legal note when necessary, without giving any notice.


--> ITALIAN LAW
The White Room website, in adhering to Italian law, states:
"Users who access this site declare that they accept that all matters relating to the use of the White Room website are governed by the current legislation of the Italian State. Mantra srl ​​does not guarantee in any way that the content of the site complies with current regulations in other countries. Access to the White Room site from places where its content is considered illegal is expressly prohibited. Users who decide to access the site from those countries are fully aware of the legal consequences and the penalties they risk incurring. . "
In the event of a dispute relating to or arising from the access and / or use of the Site by the Business User, the Court of Macerata will have exclusive jurisdiction.
The Consumer User is guaranteed the rights provided by the Legislative Decree. 206 of 2005 ("Consumer Code"); in this case all disputes relating to or arising from the access and / or use of the Site by the User, will be devolved to the consumer's court in accordance with the provisions of the Consumer Code.


--> PRIVACY POLICY
Subject: Information pursuant to art. 10 Law n. 675 of 31/12/1996 and Legislative Decree n. 196 of 30/06/2003 The Legislative Decree n. 196 of 30/06/2003 (code regarding the protection of personal data) provides for the protection of people and other subjects regarding the processing of personal data.
Based on the legislation indicated, this treatment will be based on the principles of correctness, lawfulness, transparency and protection of your rights and your confidentiality.
Pursuant to art. 13 of Legislative Decree 196/2003, therefore, we provide you with the following information. For the service we offer we do not process judicial and / or sensitive data (i.e. data suitable to reveal the state of health, political, trade union, religious, philosophical or other convictions). The data provided verbally, in writing, via magnetic media or via the internet, will be processed for purposes related to mutual obligations deriving from the contractual relationship established with you, and thus may be processed for contractual and / or pre-contractual needs and requirements, as well as for operational needs and internal management (fulfillment of administrative-accounting-tax obligations, etc.) after-sales assistance. The data will not be used for sending advertising material, promotions and the like, if the customer does not request it. This request must provide for the express consent of the owner and cannot be considered tacitly granted. This consent can be expressed when registering by selecting or not the "I want to receive your newsletter" box. The data will be processed mainly with electronic and IT tools, and stored both on IT media and on paper and on any other type of media in compliance with the minimum security measures pursuant to Legislative Decree 196/2003 annex. B. All the requested data are mandatory and / or necessary for contractual needs. In the event of failure to enter one or more mandatory data and / or refusal to process them, the interested party will not be able to enjoy the services requested, as it may determine the impossibility of the writer to carry out the contractual relations themselves. The data may be communicated to companies or entities called to carry out specific tasks on behalf of the writer (data processing, professional and legal advice, including the related external documents, transport and deliveries, etc.), to banks and financial companies for the management of collections and payments, for the recovery and transfer of credits, without prejudice to the request for your consent when this is required by law. At any time you can exercise your rights towards the data controller, pursuant to art. 7 Legislative Decree 196/2003

 

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